Frequently Asked Questions

What is a patient wristband number?

Each hospital gives each patient a unique number. This can be found on the patient's wrist band and can be known as a Medical Record Number or Universal Record Number. It is usually 6 or 7 digits long. Please ask hospital staff for clarification.

What are the Service Desk hours of operation?

The Service Desk operates 365 days a year, 24 x 7 in most States.

What qualifies as a 'Pension Card'?

A Pension Card will be held by those on an Aged Pension, Disability Pension, Disability Support Pension and Single Parent Pension or those who hold a Department of Veteran's Affairs card.

What if the patient leaves early?

Packages are non-refundable. Balance credit can be held for 6 months if the patient leaves early or changes their mind.